Shipping + Handling
FOR ORDERS WITHIN SRI LANKA - MOST OF OUR ORDERS ARE SHIPPED OUT WITHIN 1-3 BUSINESS DAYS OF PURCHASE FROM SRI LANKA, ALL ORDERS ARE SHIPPED VIA COURIER SERVICE. ONCE YOUR ORDER IS SHIPPED, WE ESTIMATE YOU WILL RECEIVE YOUR ORDER WITHIN 7-10 DAYS OF ITS SHIP DATE. SHIPPING TIMES MAY VARY, BUT WE WORK OUR HARDEST TO GET YOU YOUR ORDER AS QUICKLY AS POSSIBLE.
WE WILL EMAIL YOU A TRACKING NUMBER WITHIN ONE BUSINESS DAY AFTER YOUR ORDER IS SHIPPED OUT. WATCH OUT FOR THIS EMAIL SO YOU CAN TRACK THE PROGRESS OF YOUR ORDER FROM OUR DOORSTEP TO YOURS! ALL PACKAGES MUST BE SIGNED FOR UPON DELIVERY SO PLEASE ENSURE THAT YOU PROVIDE YOUR DAYTIME DELIVERY ADDRESS AND CONTACT NUMBER.
PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT. WE ARE UNABLE TO RE-DIRECT ORDERS ONCE THEY HAVE BEEN DISPATCHED - ORDERS THAT ARE RETURNED BECAUSE OF AN INVALID ADDRESS MAY BE RESHIPPED AT YOUR EXPENSE. AFTER AN ORDER HAS BEEN DELIVERED TO THE CORRECT SHIPPING ADDRESS, WE CANNOT BE HELD RESPONSIBLE FOR LOST OR STOLEN PACKAGES. ANY ADDITIONAL SHIPPING COSTS ARE NONREFUNDABLE.
PLEASE NOTE, WE DO NOT SHIP ON THE WEEKEND OR HOLIDAYS.
INTERNATIONAL ORDERS
REGULAR MAIL 14 DAYS - $10
EXPEDITED SHIPPING - 5 BUSINESS DAYS - $20
ALL ORDERS ARE SHIPPED WITH DELIVERY DUTY UNPAID (DDU). ONCE YOUR ORDER IS SHIPPED, THE CARRIER WILL BILL YOU TO PAY ALL IMPORT DUTIES, CUSTOMS AND SALES TAXES LEVIED BY THE COUNTRY YOU ARE SHIPPING TO.
WE ADVISE THAT YOU ARE FAMILIAR WITH YOUR PACKAGE DESTINATION’S IMPORT DUTY, CUSTOMS AND LOCAL SALES TAXES AS WELL AS IT’S RULES AND REGULATIONS FOR IMPORTING FOREIGN GOODS AND PRODUCTS PRIOR TO PURCHASING.
FREQUENT QUESTIONS
I PLACED AN ORDER BUT I CHANGED MY MIND/ I DO NOT WANT TO PAY THE DUTIES, CAN I REFUSE MY PACKAGE AND HAVE IT “RETURNED TO SENDER” ?
UPON DELIVERY, YOUR PACKAGE HAS ALREADY ENTERED AND HAS BEEN CLEARED BY YOUR LOCAL GOVERNMENT, AND THEREFORE, THE CUSTOMS DUTIES AND TAXES HAVE BEEN APPLIED. IF YOU CHOOSE TO REFUSE YOUR PACKAGE, YOU WILL STILL BE HELD ACCOUNTABLE FOR YOUR CUSTOMS DUTIES, SALES TAX AND RETURN SHIPPING AND NO REFUND WILL BE APPLICABLE.
CAN I RETURN A PACKAGE WITHOUT PAYING THE DUTIES AND TAXES?
ONCE YOU HAVE RECEIVED THE NOTIFICATION OF YOUR DUTY AND TAXES, YOUR PARCEL HAS ALREADY BEEN CLEARED BY YOUR GOVERNMENT. IF YOU ARE WANTING TO RETURN YOUR PARCEL, YOU, THE BUYER, ARE REQUIRED TO PAY THE DUTIES AND ORGANIZE FOR YOUR PARCEL TO BE SENT BACK TO KING + LOIS RETURNS. ONCE YOUR PACKAGE ARRIVES BACK TO OUR WAREHOUSE, WE WILL REFUND YOU ONLY THE COST OF YOUR ORDER MINUS INITIAL SHIPPING COST. NOTE WELL – WE CAN NOT RECOVER DUTIES AND TAXES FOR YOU – THESE ARE PAYABLE BY YOU, THE BUYER AT ALL TIMES. PLEASE EMAIL KILO@KINGANDLOIS.COM IF YOU HAVE ANY QUESTIONS.
ORDERING INFORMATION
FOR ALL ONLINE CUSTOMER SERVICE AND PRODUCT ENQUIRIES, PLEASE EMAIL KILO@KINGANDLOIS.COM
ITEM AVAILABILITY
IF A SOLD-OUT ITEM IS PURCHASED, YOU WILL BE NOTIFIED BY EMAIL AS SOON AS POSSIBLE AND OFFERED A SUITABLE REPLACEMENT, A CREDIT NOTE OR A FULL REFUND.
WHAT IF I SHIP TO A FREIGHT FORWARDING SERVICE?
WE DO NOT SHIP TO FREIGHT FORWARDING COMPANIES AND ANY ORDERS PLACED FOR THESE LOCATIONS WILL BE CANCELLED.
GIFT CERTIFICATES
GIFT CERTIFICATES ARE AUTOMATICALLY EMAILED TO THE CUSTOMER ONCE PURCHASED - ISSUING A UNIQUE CODE TO THE EMAIL ADDRESS INPUT AT CHECK OUT.
IF A CUSTOMER PARTIALLY USES THEIR GIFT CERTIFICATE IN ONE TRANSACTION, THE REMAINING BALANCE WILL BE AUTOMATICALLY UPDATED AND AVAILABLE VIA THE SAME CODE. GIFT CERTIFICATES ARE ABLE TO BE USED AT THE SAME TIME AS A DISCOUNT CODE - IE FLASH SALE CODE, ETC.
IF A CUSTOMER PURCHASES ANY ITEM USING A GIFT CERTIFICATE BUT RETURNS THIS ITEM - A CREDIT NOTE WILL BE ISSUED TO THE FULL VALUE OF THE ITEM (MINUS SHIPPING) AND ANY REMAINING BALANCE ON GIFT CERTIFICATE.
IF A CUSTOMER LOSES THEIR GIFT CERTIFICATE CODE THEY MUST PROVIDE THE FULL NAME OF THE PURCHASER, THE INITIAL AMOUNT PURCHASED AND THE DATE PURCHASED/EXPIRY DATE. ONCE APPROVED, A CREDIT NOTE TO THE FULL VALUE OF THE REMAINING BALANCE WILL BE ISSUED. GIFT CERTIFICATES ARE VALID FOR 12 MONTHS FROM PURCHASE DATE.